Cancellation and weather
Changing your mind. You can cancel or move your booking free until 5 pm the day before your window starts. After that, half of your pilot's payout is kept and paid to the pilot, because they held the time. Inside 4 hours of your window, or if the pilot arrives and cannot get access, the full pilot payout is kept and paid to the pilot. Astral Pic keeps nothing from a cancellation.
Weather and airspace. Your pilot decides whether it is safe and legal to fly. FAA rules require 3 miles of visibility and clear distance from clouds; our pilots also do not fly in rain, in sustained wind over 20 mph, or under a temporary flight restriction. If your pilot calls it off for weather or airspace you pay nothing extra and you pick a new window within 14 days.
Nobody accepts. If no pilot accepts by the end of your window, you were never charged. Close the job or book again.
Pilot cancellations. If your pilot releases the job for a reason other than weather or airspace, it goes back to other pilots at the same price, you pay nothing extra, and the pilot gets a mark on their record.
Refunds reach your card in 5 to 10 business days.
How payment works right now: after a pilot accepts, you pay through a Stripe payment page. A person at Astral Pic confirms the payment, usually within a few hours. Your pilot is told when it is confirmed.
How payment works for quoted jobs: verified pilots near the address send you prices. You accept one, we email you a Stripe invoice, and a person at Astral Pic confirms the payment, usually within a few hours. Your pilot is told when it is confirmed.